Return and refund policy

At Wings Lifestyle, customer satisfaction is important to us. We want you to shop with confidence. If you experience any issues with your purchase, we are here to help with eligible returns, refunds, and exchanges.

This policy applies to electronics, gadgets, and other products purchased from our online store, subject to applicable consumer protection laws.

1. Return Window

We offer a 7-day return window for eligible products. You must contact us within 7 calendar days of receiving your order to request a return or exchange.

To qualify for a standard return, the product should:

Be unused and in its original condition.
Include the original packaging, accessories, cables, manuals, and other included items, where applicable.
Include proof of purchase or your order number.
Have its original seals, tags, and protective packaging intact, where applicable.

Products that are defective, damaged, incorrect, or not as described will be handled in accordance with applicable consumer protection laws.

2. Non-Returnable Products

Unless otherwise required by law, standard change-of-mind returns may not be accepted for:

Products damaged due to misuse, accidents, or unauthorized repairs after delivery.
Products with missing accessories or parts that are required for the return.
Products clearly identified as non-returnable before purchase, where legally permitted.
Products that have been modified or altered by the customer.

Opening the packaging or testing an electronic product does not automatically remove your legal rights if the product is defective, faulty, or not as described.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, faulty, or incorrect product, please contact us as soon as possible at **wingslifesgtyle@gmail.com**.

Please include:

Your order number.
A description of the issue.
Clear photographs or a video showing the problem, where reasonably possible.
Photographs of the packaging if the product was damaged during delivery.

After reviewing your request, we will provide an appropriate resolution, which may include a replacement, exchange, repair, or refund, as applicable.

Your rights under applicable consumer protection laws and product warranties remain unaffected.

4. How to Request a Return

To request a return or exchange, follow these steps:

Email us at **wingslifesgtyle@gmail.com**.
Use the subject line: Return/Exchange Request – Order #[Your Order Number].
Explain the reason for your request and provide your order details.
Attach photographs or other relevant evidence if the product is damaged, defective, or incorrect.
Wait for our confirmation and return instructions.
Pack the product securely and follow the instructions provided by our support team.

Please do not send products to an unconfirmed return address.

5. Refund Policy

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved:

Your refund will be processed to your original payment method wherever possible.
If the original payment method cannot be used, we will contact you to arrange an appropriate alternative.
The time taken for the refunded amount to appear in your account may depend on your bank or payment provider.
Applicable refund deadlines required by law will be followed.

Any applicable shipping charges, discounts, or other fees will be handled according to the terms disclosed at purchase and applicable law.

6. Exchanges

We offer exchanges for eligible products, subject to availability and applicable return conditions.

If the requested replacement is unavailable, we will discuss alternative options with you, including a refund where applicable.

For defective, damaged, or incorrect products, we will provide an appropriate resolution in accordance with applicable law and warranty obligations.

7. Return Shipping Costs

Return shipping charges will be handled as follows:

Change-of-mind returns: The customer may be responsible for return shipping costs where permitted by law and disclosed before purchase.
Damaged, defective, or incorrect products: Wings Lifestyle will arrange or cover reasonable return shipping costs where required by applicable law or our applicable policy.
Other return requests: Our support team will confirm the applicable shipping arrangements before the return is sent.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at **wingslifesgtyle@gmail.com** and include your order number.

Cancellation may depend on whether the order has already been processed or dispatched. If cancellation is no longer possible, our return and refund procedures may apply.

All cancellations and related refunds will be handled in accordance with applicable law.

9. Product Warranty

Some electronics and gadgets may include a manufacturer's or seller's warranty. Warranty coverage and duration may vary by product.

Please check the product listing or warranty documentation, or contact us at **wingslifesgtyle@gmail.com** for assistance.

A product warranty does not replace any rights or remedies available to you under applicable consumer protection laws.

10. Contact Information

If you have any questions about returns, refunds, exchanges, or product issues, please contact us:

Store Name: Wings Lifestyle
Email: wingslifesgtyle@gmail.com

For faster assistance, please include your order number in your email.

11. Policy Updates and Legal Rights

Wings Lifestyle reserves the right to update this policy when necessary. Any updated policy will be published on our online store with the revised effective date.

Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot lawfully be excluded or restricted under applicable law.

This policy should be read alongside our Shipping Policy, Terms of Service, and applicable product warranty terms.

Thank you for shopping with Wings Lifestyle!